Sales Taxes:

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Prices in the shop are GST exclusive. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.


Permission to return and to receive credit

We will accept the return of goods ONLY IF IN SALEABLE CONDITION and notification is within seven days of receipt. We will issue a credit to your account or Credit Card in NZ dollars.

For unwanted goods the cost of return shipping shall be the responsibility of the customer.  Some goods are not able to be returned due to sales restrictions.

Please call Customer Services to check before sending any goods in for a credit.  A Return Authorization number must be obtained before returning goods.

We will replace any goods that are received in damaged condition or as a result of a picking error. No goods will be accepted, or replacements issued without prior approval to return the products.  These claims must be submitted within seven days of receiving the product by phoning or emailing Customer Services.



The customer must check goods immediately upon arrival and advise Customer Services of incorrect quantity and/or damage within seven days of delivery.


Goods incorrectly ordered:

The Company at its discretion may give a credit for returned goods which were incorrectly ordered or unwanted. Aluro Healthcare may deduct a 15% administration and handling fee.

Goods must be returned within seven days of original delivery at customer's cost, and in the same condition and packaging in which they were dispatched.


Procedure for returning goods.

A Return Authority Number must be obtained from Customer Services prior for the return of any goods.  All goods must be returned with seven days of receiving them.

Goods must be packaged in a sturdy box so that the outer packaging is protected from damage.  If the product is not received in a resalable condition a credit will not be given and the product will be returned to the customer.

Customer Services email:

Customer Services phone: 09 477 0285/0800 800 085