Shipping & Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Prices in the shop are GST exclusive. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within seven days of receipt. We will issue credit to your account or Credit Card in NZ dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Customer to check receipt of goods and advise of incorrect quantity and/or damage within seven days of delivery.
Goods incorrectly ordered:
The Company at its discretion may give credit for returned goods which were incorrectly ordered. Aluro Healthcare may deduct a 15% administration and handling fee. Goods must be returned within 14 days of original delivery at customer's cost, and in the same condition and packaging in which they were dispatched.
Claim for Damaged/Defective or Deterioated Goods:
Obtain Return Authority Number within seven days of damage or effect occuring. A Return Authority Number must be obtained from Customer Services prior to the return of any product.